Relationship / Accounts Manager

The Greenlight Office is a non-profit company that assists organisations to measure, understand, evidence, and articulate their social impact. We require people who can work within a small, highly performing team, and hold confidence around our Greenlight Movement members and their social projects.

We are looking for a competent all-rounder who is excellent at working with people in relationship/account management. You are detail orientated, and have a strong bias for methodical process, action/outcomes, and you are willing to grow into a significant role within the organisation.

Duties

1. Account and relationship management of 60% – 70% of our Greenlight Movement members.

  • Building a meaningful relationship with each new member (high, wide, deep) and working to serve and retain our members for a number of years.
  • Taking over existing/current member relationships from the COO.
  • Ensuring that our members and TGO team work through and comply with our documented Greenlight member journey.
  • Organise survey audits as advised by Ops Manager.
  • Assist the Ops Manager with ad hoc queries and support, when required.
  • Weekly meetings with the Ops Manager on accounts. Where necessary, present at monthly meetings.

2. Guiding member organisations through the Greenlight member journey.

  • Assist the Ops Manager with logistics and planning around member’s training and surveys.
  • Working together with the Training Ambassador, ensure that the Greenlight Champion in each member organisation is trained up and comfortable on the Greenlight platform.
  • Working together with the Data Analyst, ensure that our members ‘survey data has integrity, and where it doesn’t, to engage with our members to clean up their data.
  • Ensuring that 80% of all our new members complete their baseline and second surveys ,ideally within one year, and 60% complete their third survey within 2 years.

3. Being responsible for updating all member info and their Greenlight member journey.

  • Document the member journey using Airtable and other tools to action team members in TGO; store all correspondence.
  • Ensure that the Airtable database is kept up to date and accurately reflects members’ Greenlight journeys.
  • Ensure that all member details are accurate and up to date – Greenlight Champion / contacts / physical address / website, etc.
  • Ensure that invoicing details are correct for billing purposes.
  • Working together with the Tech person, provide 1st line support on both the Greenlight Platform and Greenlight App to members. Open helpdesk tickets and ensure that all tickets are resolved.
  • Ensure that electronic filing is correct.

4. Working with the Ops Manager to learn how to advise, guide, develop, transform member organisations.

  • Ensure Greenlight’s approach to social impact measurement is front and centre with each member organisation, and that they are using their survey data to make informed decisions around their work and programmes.
  • Encourage members to make use of referral pathways.
  • Recommend two member organisations per quarter for case studies once they have completed their 2nd surveys.

 Requirements

Hard skills

  • Competent in Microsoft programs, especially Word and Excel.
  • Tech savvy.
  • 2-4 years’ experience in managing client relationships/accounts.
  • Some experience in a social development / social justice space is preferred.
  • Strong writing skills.
  • Project coordination or management, or experience with managing execution of projects through a third party.
  • Fluent in written and spoken English.
  • Looking for a personal commitment of 2 to 4-years, given the critical nature of the job within the organisation – please evidence this in your CV.

Heart skills

  • Excellent communication skills.
  • Need to be able to work independently.
  • Highly organised and efficient, with the ability to prioritise competing demands and tasks across multiple areas.
  • Takes pleasure in being detail focused.
  • Likes to work at a fast pace.
  • Determined and resilient – able to work under some pressure, when required.
  • Good levels of curiosity and emotional intelligence.
  • Good critical thinking and problem-solving skills.
  • Strong integrity and confidentiality.
  • Friendly, personable, and culturally aware with a people-centric approach.
  • Passion for social impact and a commitment to driving positive change.
  • 3 on the Enneagram.

 What we offer

  • A meaningful opportunity to apply your organising and relationship skills to drive social impact and create positive change.
  • This is a full-time employee or long-term contract position, reporting into Operations, but working closely with the rest of the team.
  • A supportive and collaborative team environment with opportunities for strong growth.
  • Competitive salary, commensurate with experience, R20,000-R35,000.
  • Flexible work arrangements, including remote work.
  • Hours: 09:00 – 16:30.
  • As a virtual company, we work remotely, and you will need to have a home-office that can cope with this role’s requirements. We try and meet monthly in person, thus a Cape Town or JHB resident is preferable.
  • Professional development opportunities and support for continued learning and skill-building.
  • Three-month probation period before signing of employee contract agreement.
  • Position to start ASAP.

 To Apply

Please submit your CV, along with a cover letter outlining your relevant experience and passion for social impact, to Tina Mason at ops@greenlightoffice.org.za.

  • Be sure to highlight how your skills and experience align with the requirements of this position.
  • Include potential starting date.
  • Recent references are important.
  • Closing Date: We will keep searching till we find the right candidate!