This page contains 3 sections:

  1. Privacy Policy for the Greenlight Movement website
  2. Terms and Conditions for the Greenlight Platform and Mobile app
  3. Privacy and Data Usage Policy for Greenlight Platform and Mobile app

1. Privacy Policy for the Greenlight Movement website

This Greenlight Privacy Policy is designed to inform visitors to our website about what information we may collect and how we protect users’ privacy. We encourage you to read this website privacy policy before submitting any personal information through this website. The Greenlight Office (TGO) reserves the right to modify this privacy policy at any time by posting changes on our website.

Information we collect and how we use it

  • We collect no personal information about you unless you choose to provide it to us. We do not give, share, sell, or transfer any personal information to a third party without your permission.
  • Forms on our “Contact” and other website pages may ask for information such as name, e-mail address, mailing address, and other personally identifiable information. However, we do not store sensitive personal information such as credit card or identity numbers.

Internet Protocol (IP) address

  • TGO may track visitors’ computer IP addresses, while each user’s personal information remains completely anonymous. This can help us diagnose server problems, administer our website, and analyse user interest, which is information that we may use to enhance visitors’ experience.


  • Our website uses cookies, pieces of information transferred to computers when browsing websites. This is standard practice, and your browser is probably set to accept cookies.
  • If you would prefer not to receive cookies, you can opt out by changing your browser’s settings. Here are instructions for Chrome, Firefox, Internet Explorer, and Safari.


  • Information provided by users of the TGO website is stored in a modern hosting facility providing industry-standard facility and data protection. However, users should be aware that no data transmission over the Internet is 100% secure.


  • TGO will remove your contact information from our e-mail lists (or other lists) at any time upon request. E-mails to users who have submitted information through our website include instructions for removing that information from our database.

Other websites

  • Our website contains links to other sites. If you click one of these links, you will leave TGO’s website, and your information is no longer subject to this privacy policy.

For questions about this privacy policy, please contact


2. Terms and Conditions for the Greenlight Platform and Mobile app

Please read the following to understand the terms and conditions of using this site.

This site is provided by The Greenlight Office and its use is subject to the following Terms and Conditions:

  1. If you are accessing and/or using (a) the Greenlight app and/or (b) the web-based platform, and/or (c) the survey framework, this means you accept the Terms and Conditions.
  2. As the Greenlight app and web-based platform are evolving due to new functionality being added and refined, the Greenlight Office does not guarantee that the functions and content will be uninterrupted or error free; that the server that hosts the software and makes it available is 100% free of viruses or bugs; that there is full functionality 100% of the time; that the material reflects complete accuracy and reliability. To the best of our ability, we will try to correct any errors within a determined timeframe, and we encourage you to work with us by notifying us of issues and errors in a timely manner.
  3. Greenlight intellectual property consists of the app, web-based platform, survey framework and design, indicators and definitions, and all material or information contained within. The survey data itself is property of the beneficiaries / clients / employees who provide the input into the surveys. Greenlight members (organisations who are registered with The Greenlight Office and pay an annual membership fee to use the Greenlight methodology and metrics) are the stewards/holders of the stored survey data, as consented to by the beneficiaries / clients / employees.
  4. Commercial use or publication of all or any item displayed is strictly prohibited without authorisation from The Greenlight Office. Nothing contained in these Terms and Conditions shall be construed as conferring any license by The Greenlight Office to use any item displayed.
  5. If these Terms and Conditions are not accepted in full, the use of the Greenlight methodology, metrics, and technology platforms must be terminated immediately.
  6. The Greenlight Office reserves the right to modify, add, or delete any aspect of these Terms and Conditions at any time.
  7. All queries can be sent to


3. Privacy and Data Usage Policy for Greenlight Platform and mobile app

Before anybody does a survey, they need to understand how their data is going to be used. Please read the following to understand how your personal information will be treated.

By accessing and using this app/platform, you agree to accept the provisions in this policy. This policy applies to all the information and material hosted on this site. It does not apply to information and material hosted by clients of The Greenlight Office (TGO), associates, linked organisations, partners, or to other organisations whose privacy policies may differ.

Every organisation that has signed up to be part of the Greenlight Movement, has signed a Memorandum of Understanding with The Greenlight Office that states they agree to adhere to the Policies and Procedures for using the Greenlight Social methodology and metric, especially relating to confidentiality and sharing of data.

Information in the survey cannot be copied, shared, or posted on any means of public communication. Information may be copied and shared only if it is part of the internal social impact evaluation process where The Greenlight Office engages with the respective Greenlight Member organisations (clients who request to use the survey), where the intent is to assist individuals and/or families to eradicate poverty for at least one indicator listed in the Greenlight survey and to improve social impact.

  1. What information is collected?

When you consent to doing a Greenlight survey, TGO collects personal information and indicator data as volunteered by you when you fill out the survey on the app/platform. Personal information includes your name and surname, identity number, contact information, address, GPS coordinates of where the survey was conducted, demographics, photos, socio-economic conditions, and current overall status of your life quality according to the indicators of the Greenlight social methodology.

If you have completed the survey and you wish to delete the information you have provided, you have the option to do so. Just request this from the Greenlight facilitator or the organisation that requested that you participate in the survey. Or contact

  1. How is the information used?

The organisation that conducts the survey uses the collected information and data to better understand the conditions and quality of life of their programme participants. They use the insights to improve their programmes and initiatives, working on specific indicators that need improvement. They also use the information to monitor and evaluate their impact on the communities where they operate. Your information can be used as aggregated, high-level data for academic, reporting, and demonstrative purposes, but will never be linked to any personal identification information. This means your personal information such as name, address, ID number, will never be displayed outside of the organisation working with you on a programme to assist you with your quality of life.

  1. Is your personal information shared?

The information you provide will not be sold, rented or shared with third parties unless your permission has been acquired, or is required to be disclosed by law. Generic, aggregated, demographic information that is not linked to any personal identification information may be shared with trusted partners and affiliates for academic, reporting, and demonstrative purposes.

  1. How secure is the information you provide?

The Greenlight Office uses industry standard efforts to safeguard the confidentiality of your personally identifiable information. However, no data transmission over the Internet can be guaranteed to be 100% secure; therefore, it is not immune to possible cyber-crime. Great care is taken by TGO to store your data on a password protected system, on a reliable server, as hosted by a registered platform provider. In place is physical and infrastructure security, security logging, access monitoring, snapshot and backup security, password management, security certificates, encryption for database, and audit logs.

  1. How can data be accessed, corrected, or deleted?

You can request to access, correct, or even delete your information by contacting the facilitator and/or the organisation that conducted your survey. They will send a request to TGO who store all the original information and data on their system. Or you can just contact TGO directly ( However, TGO cannot guarantee that the organisation that conducted your survey will delete their copy of the data, and it is advised to make sure you have their confirmation from the organisation in writing.

The conditions for lawful processing are summarized as follows:

  1. Accountability – TGO has put in place the appropriate security and workflow to ensure compliance with the POPI Act.
  2. Lawfulness – The collection of personal information is not excessive and is in line with the mission to measure social impact. Information collected is ONLY used to support the eradication of poverty and upliftment of society.
  3. Purpose limitation – Personal information is only be collected in connection with the specific purpose of measuring social impact and is stored for the appropriate amount of time required to create comparisons of change in poverty over time.
  4. Restriction on further processing – Personal information will only be processed for a purpose other than that for which it was collected under the specific conditions of (a) aggregating data to provide broader and deeper perspectives on poverty in the related country, and (b) providing meaningful reports on poverty and associated themes, and (c) investigating themes related to barriers and obstacles to people moving out of poverty to a better quality of life.
  5. Information quality – Personal information is as complete and accurate as provided by the person(s) being surveyed – they are the provider of the information.
  6. Openness – Personal information is processed in a transparent manner where the person(s) being surveyed does consent to every question asked and all information gathered.
  7. Security safeguards – Personal information is processed securely and TGO is committed to providing notification of any data breaches to the organisation(s) that requested the collection of information/surveys.
  8. Data subject participation – People are allowed to access their personal information and request that it is corrected or deleted if it is inaccurate. They can contact the organization that received their consent to conduct the survey OR they can contact TGO directly (